Our Returns Policy

 

We guarantee that if your order is not 100% free from defects in materials and workmanship, you may return it for a prompt replacement provided you follow our easy Return Policy below.

You can return any defective item to us for a replacement up to 7 days after delivery; provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that labels are not removed from the items and the herbal remain sealed.

While we will gladly accept a replacement on a non-personalised item for any reason, understandably a personalised item may only be replaced if there is a fault or error with the design.

No cancellation of goods already in transit can be accepted. If the client should refuse these goods on arrival, the client will be responsible for the cost of two-way carriage and any lose of profit incurred in the resale of the merchandise.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

If you wish to return your item for replacement we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your replacement. However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

To return your item via courier please ensures the following:

  • Include a note regarding your order number/name/details.
  • The item must be repacked in the same condition as it was received.
  • Written confirmation of what items you have returned
  • Written confirmation of the reason for your return
  • Written request for either refund or replacement as appropriate
  • Attach a return address note in your return parcel.
  • You will then need to return the package by courier.

* Please complete the Product Returns form to request an RMA number.

PROOF OF BREAKAGES

renyitang.com.my reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.

CHANGE OR CANCEL AN ORDER

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please email Customer Support and include details of your order number and order date.

If your order has already been despatched or delivered, then you will need to follow our Returns procedure in the event of any unwanted products.